We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

DieBaum's avatar
DieBaum
Helpful | Level 6
2 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Mobile
Mobile App
MS Office
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

For everyone that's still having this issue, can you confirmed that you've followed these troubleshooting steps?

 

1) Cleared the Dropbox app's cache

2) Uninstalled/reinstalled the Dropbox app and the appropriate MS Office app

3) Restarted the device

4) Made sure that your OS, the Dropbox app and the MS Office app are on the latest version

 

If these steps didn't help, can we send you an email, to investigate this further?

dluptonmd 's avatar
dluptonmd
Collaborator | Level 9
2 years ago
Yes, all these steps have been followed multiple times. Yes, you may send an email.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I just sent you an email @dluptonmd! 

     

    See you there. 

  • dluptonmd 's avatar
    dluptonmd
    Collaborator | Level 9
    2 years ago
    I got no email from you, though I am receiving emails notifying me of posts on this thread.
  • dluptonmd 's avatar
    dluptonmd
    Collaborator | Level 9
    2 years ago
    I mean I got no follow-up email to your initial email to which I responded.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!