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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
I get an automated message asking me to sign into my customer support portal from Megan or the ticket will be closed. But there is no way to do this with the link provided, so far as I can see. I want the ticket to remain open. Please provide specific instructions, or provide a link which actually allows me to sign in.
Hannah
Dropbox Staff
Dropbox StaffHey dluptonmd , if you want to access your ticket and reply back to it, you can also do it directly from your email account; there's no need to sign in to the customer support portal.
Just open your emails, locate the ticket by Megan and reply from there. 🙂
- As of this writing, I am not having any issues anymore. It's been like this for the past 3 days. Kindly check it on your end. I believe they fixed it already.
- No. Problem persists for me still as of a minute ago. Any doc created on word app and saved to Dropbox app is read only and never gets to Dropbox Thx, though. Are you working with Android apps or on your computer?
- And are you creating the new doc on the phone word app, not computer word, and saving it to Dropbox? I'm using an s20 ultra note to do all the work, start to finish. I only have the problem with new docs. I can open an old Dropbox doc from app and edit it in word app and save back to Dropbox without any problem. Thx.
- Yes I have tried creating a new Doc and tried saving it and it all works now. It takes few seconds to save though. Could you try restarting your phone maybe? When was the last time you did a power cycle?
- We can all now have a good sleep. At some point I have been saving it using one drive since I have a free terabytes space from them but Dropbox is way better for me.
- I can't sleep yet. Problem persists. I have restarted phone several times. I'll try a reinstall of word app. Thx.
- I reinstalled the word app and then, as in the past, the app works, I can create and save a new word doc to Dropbox, for a few minutes. And I can reopen it and edit it and save it. Then, a few minutes later, when I try to create a new doc in word again, in the middle of creating it (with the default save set to Dropbox) the read only message pops up. And the word app continues to create read only docs from that point on. Are you all creating your new docs in your word app, setting dropbox as your default save, and then saving successfully?
- I did. Twice. Once to confirm it was my email, and once to inform her I hadn't heard back. No response from her.
- I'm using Samsung S23 Ultra.
I just checked my phone and agree with you that the problem seems to have been solved. As of today May 30 at 10:00 a.m. Pacific time I am now again able to create files on my Z-fold 3 using the Word app and save them to Dropbox, open files through the Word app from Dropbox change them and save them back with a new name. I even emailed myself a Word file and opened it using Word then saved it back to Dropbox with a new name. Not once did I see the dreaded read-only message! Of course, you can be sure we will let you know if this solution is only temporary!
So while I am holding my breath, at least for now it seems the problem is solved! That's wonderful! My hat is off to Megan and Hannah and others on the Dropbox support team for persisting on this.
A loyal Dropbox user!
Jim
