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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
I resolved the problem. As far as I remember I resolved it by removing and reïnstalling the dropbox and microsoft office app. After that I selected the word app in the office app and put it in the startpage. Here I made dropbox a new location. Despite the fact that I have a glasfiber internet connection there are times that the dropbox connection is too busy. In that case I get 'read only' warnings. I resolved this bij being more patient.
I'm not understanding this.
- If you will go back and read my entries in the thread, and those of others, I think you'll see the problem described pretty well. I can open any old Dropbox file with the word app and work on it and save it back to Dropbox without any problem. But I cannot create a new file in the word app and save it to dropbox without it being marked as read only in word. And in fact the file never gets to Dropbox. It never actually gets saved to Dropbox though the word recent doc list shows it as a Dropbox file. No problem creating a new file in the word app and saving it to one drive or to my device. I have the most recent versions of both apps and I have uninstalled and reinstalled them multiple times.
- Nancy
Dropbox Staff
Hi everyone! I hope you’re all doing great.
Just to make sure we’re all on the same page, can you let me know if you’ve already checked your Dropbox and Office365 app to see if they’re both up to date? Feel free to share the app version of your Dropbox app, as well.
Also, is this happening for all Microsoft files or specific ones that you want to save to your Dropbox account?
Let me know, and we’ll take it from there.
I have exactly the same problem and have lost a load of work because i hadn't realised the files weren't reaching dropbox. This is a bug (my money's on MS) and nothing to do with the up-to-dateness of app versions.
- Hannah
For everyone that's still having this issue, can you confirmed that you've followed these troubleshooting steps?
1) Cleared the Dropbox app's cache
2) Uninstalled/reinstalled the Dropbox app and the appropriate MS Office app
3) Restarted the device
4) Made sure that your OS, the Dropbox app and the MS Office app are on the latest version
If these steps didn't help, can we send you an email, to investigate this further?
- Yes, all these steps have been followed multiple times. Yes, you may send an email.
- Megan
I just sent you an email @dluptonmd!
See you there.
Using Dropbox version 330.2.2 on Samsung Zfold 3
Tried the most recent suggestion from Hannah which was to:
1. Clear cache for Dropbox app
2. Delete Dropbox and Microsoft Word apps
3. Reinstall both apps
Same problem... I cannot retrieve a file from Dropbox through the Word app, make any changes, and then save it with a new name.
Dluptonmd describes it right! I have described it elsewhere the same way. This is a big problem either for the Word app or for Dropbox and typically each side points at the other.
Hi Hannah,
Though I'm confident I have done this before, I followed your steps again exactly.
1. I cleared the cache for Dropbox and for good measure cleared the cache for Word
2. I uninstalled both Dropbox and Word from my Samsung Z-Fold 3
3. I rebooted the phone.
4. I reinstalled both Dropbox and Word.
Same problem! When I retrieve a file from Dropbox through Word, make any change and simply try to save it back to Dropbox from Word with the same OR a different name it won't let me do that. Says the file is read only and I must save a copy. Obviously when I try to save a copy and rename it the same message pops up. As has been noted elsewhere I can save the file to OneDrive and I can save the file to my phone. The file even shows up on the list of files recently opened in the Microsoft Word open file menu. But nothing gets saved to Dropbox.
..... And Hannah yes of course you are free to email me. I already received an email from you and I think a ticket was opened so I don't want you to duplicate things.
