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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Megan
Dropbox Staff
Dropbox StaffHi dluptonmd , can you send me a screenshot of the page you see, when clicking your + button in the Dropbox app?
Also, do you notice the behavior you mentioned with all of your Word files, or some of them?
Jumping in here...I tried to create an Excel file THROUGH the Dropbox app using the "+" sign. I could do so and THAT file does show up in the Dropbox AND Excel "Recent files" But when I try then to SAVE it (vs. SAVE AS), Excel says there is already a file of that name, do I want to overwrite. This is probably because I have "Autosave" on. If I say no and choose a different name (Eg. Filename 2), THAT file does not get saved to Dropbox even tho it too shows up on the Excel Recent file list. I can open that second file from the Recent File list and continue editing it but it is NOT saved to Dropbox.
So it seems that creating from the Dropbox app, into the MS app saves it back to Dropbox. But once the filename is CHANGED in the MS app, it cannot be saved back to Dropbox. Even the good original file that CAN still be retrieved from Dropbox (created from Dropbox) cannot be saved back to Dropbox with a different name.
So something about whenever the MS app on Android changes the name of a file (or creates a new file) then tries passing that file & filename back to Dropbox gives the MS app a fit and makes it call the file READ ONLY...AND it CANNOT save that file to Dropbox.....but CAN save it to ONEDRIVE etc.
Something in the interface of passing back file names is broken in the MS app OR the Dropbox app to which it hands off.
