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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Hannah
Dropbox Staff
Dropbox StaffHey everyone.
After looking into this, we believe that this is an issue with the Office 365 app, rather than Dropbox.
We suggest you contact Microsoft Support for more info and a resolution.
Once you have more info from Microsoft, please keep us updated.
Thanks.
I agree but so far they've been of no help.
- I wonder if this is a microsoft-samsung issue, since I see others with Samsung devices having the same issue.
I don't think it is an issue with Samsung as I have used a different tablet in saving and excel file and it's the same thing. It's an integration between Dropbox and Microsoft for sure. Only them could resolve the issue.
I have a smartphone and a tablet with the dropbox android app. In addition, a laptop with Windows and dropbox. I use microsoft 365 to create and edit files. I am the only person editing the files. I have been able to do this for a long time without any problems. When I had changed a text and closed the app, I could continue with the changed text on another device. Now I'm getting warnings that the file is a read only file and I need to save a copy first. No matter what I try, this doesn't work. How do I set up the three apps so that I can automatically continue with the changed text on another device?
- Walter
Hi there, Willem3, how are you today?
Can you clarify your device's OS version and the version of the Dropbox mobile app installed there as well?
Also, how are you editing the file in the first place?
Does that happen with all of your files, or a specific file type? Can you also send me a few screenshots of the steps you follow, and the error you receive on your end, in order for me to have a clear visual?
Keep us posted, and we'll take it from there!
Hi Walter,
Thank you for your response. I think I have solved the problem in the
meantime. There were two causes. First, I had installed only Word from
Microsoft 365. It seems that you have to install the whole office pack. The
second problem seems to be a speed problem and shutdown problem. When I
move too fast from one device to another or when I have not closed a
device properly I get the warning that a file is a read only file. The
only way to solve this problem is to copy the written text, delete the file
completely and create a new file with the same name.
