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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Walter
Dropbox Staff
Dropbox StaffHi dluptonmd , thanks for the clarifications there.
Can you also let us know your device's exact OS version and the version of the mobile app installed there as well?
Android 13 and up todate vers app.
- I don't see that option. I can create a text fie but that's not what I want to do. I want to create a word document per the other 2000 I have saved to drop box and as I have been doing for 10 years until 2 days ago.
- The issue is the word-dropbox interface. I know I can create a text doc in Dropbox using Dropbox. Let's forget the screenshot. It's irrelevant to my issue. I am only going to use word to create docs for Dropbox. Thx.
Here's a screenshot:
- Hannah
Hey @dluptonmd , you should be able to create a Word file directly through the Dropbox app, by tapping on the (+) button, can you try it that way and let us know if it works?
- How do I send a screenshot? Anyway, I'm not interested under any circumstances in using Dropbox to create documents. Maybe temporarily as a workaround, but only that.Also please see the thread. This only happens with word docs I create and save to drop box, not docs I create and save to my phone docs or to one drive
- Megan
Hi dluptonmd , you should be able to attach your screenshot back to me, by using the camera-like icon and attaching it to your next response.
If I were you, I'd try to uninstall both Word, and Dropbox and then re-install them. Can you give this one a go, and let me know if you get the same results?
- I've uninstalled and reinstalled per thread. I still don't see a camera icon. Exactly where is it?
Jumping in here...I tried to create an Excel file THROUGH the Dropbox app using the "+" sign. I could do so and THAT file does show up in the Dropbox AND Excel "Recent files" But when I try then to SAVE it (vs. SAVE AS), Excel says there is already a file of that name, do I want to overwrite. This is probably because I have "Autosave" on. If I say no and choose a different name (Eg. Filename 2), THAT file does not get saved to Dropbox even tho it too shows up on the Excel Recent file list. I can open that second file from the Recent File list and continue editing it but it is NOT saved to Dropbox.
So it seems that creating from the Dropbox app, into the MS app saves it back to Dropbox. But once the filename is CHANGED in the MS app, it cannot be saved back to Dropbox. Even the good original file that CAN still be retrieved from Dropbox (created from Dropbox) cannot be saved back to Dropbox with a different name.
So something about whenever the MS app on Android changes the name of a file (or creates a new file) then tries passing that file & filename back to Dropbox gives the MS app a fit and makes it call the file READ ONLY...AND it CANNOT save that file to Dropbox.....but CAN save it to ONEDRIVE etc.
Something in the interface of passing back file names is broken in the MS app OR the Dropbox app to which it hands off.
