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Forum Discussion
DieBaum
2 years agoHelpful | Level 6
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Walter
Dropbox Staff
Hey DieBaum, sorry to jump in here and sorry to hear you're having issues with this.
May I ask if you're signed into your Microsoft account in the Office 365 app on your mobile device?
Also, is this happening with your own files or files that are shared with you from others?
dana98501
2 years agoHelpful | Level 6
This is also happening to me. My phone doesn't show updates I make on my computer and I keep getting 'read only' files that I can't edit when I try to update them on my phone manually
- dana985012 years agoHelpful | Level 6
Then, as soon as I try to save a file it turns into 'read only' and I can no longer edit it
- Walter2 years agoDropbox Staff
Hi dana98501, sorry to hear you're having issues with this.
Can you clarify your device's OS version and the version of the Dropbox mobile app installed there as well?
Also, how are you editing the file in the first place?
- dana985012 years agoHelpful | Level 6How do I find that information?
- purpletwilite2 years agoExplorer | Level 4
I also am having trouble with the same dropbox/microsoft 365 issue. it is making my tablet pretty much useless at the moment, as I work on the tablet and then use dropbox to transfer it to my home computer later on. I hate to switch to a different provider, like onedrive, because I usually don't have any problems with dropbox, but I guess I might have to switch if this problem persists. I wish they would figure it out.
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