Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
This is the first time I've experienced this because I've been able to export my other videos to Dropbox with no issues.
Hi Erin,
To Confirm in case this happens again in the future. Reverting 1 full version back resolved this issue for me. Not a brilliant solution but if you needed a quick fix this will work.
Hi there @Erin_Margaret, sorry to hear you're having issues with this.
Can you please clarify where exactly does Dropbox come into play here? Your Dropbox folder on your computer is another folder like the rest, only with syncing properties; this is why I'm asking.
In this case, I'd recommend getting in touch with Adobe's official forum for further assistance as the error seems to be coming from their software, not Dropbox.
Keep us posted with any updates!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hello Walter,
Thank you for your quick reply. One person I conversed with said that it could be due to my Dropbox folder being locked but I am not sure how to verify this because I see a green tick mark next to each folder saved on my PC. Does this mean my folders are locked or syncing okay from my PC to Dropbox?
I will ask Adobe's forum and see if they're able to assist me with the technical error.
Thanks,
Erin
Hey @Erin_Margaret, the green ticks next to your files and folders mean that these files are fully synced.
Please do let us know what the Adobe forum/support comes back to you with.
Thanks!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there! did you ever get a fix for this issue? as i am currently experiencing the same one and it's infuriating!
No worries, thank you Erin! Here's hoping it will resolve itself haha
Hi Erin,
To Confirm in case this happens again in the future. Reverting 1 full version back resolved this issue for me. Not a brilliant solution but if you needed a quick fix this will work.
Hi there!
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