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Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Kjellby, happy Thursday! 

 

Have you tried any of the troubleshooting mentioned in this thread? In case you have, and you still experience the same behavior, I'd suggest contacting our Support directly, in order for them to have a closer look into this. 

 

If you do, feel free to send me the ticket number reference. 

 

Thanks a bunch! 

jonbader's avatar
jonbader
Helpful | Level 6
3 years ago
Thanks for your insight and summing up the experience pretty accurately. It’s a shame that dropbox is not acting on this and there seems little evidence that anyone there has even tried to replicate the issue for themselves understand it. We wait and wish.
  • skifanatech's avatar
    skifanatech
    Helpful | Level 6
    3 years ago

    For anyone still following this thread, I thought I would provide an update. First of all, I’m an IT professional with almost 30 years of technology experience. I’ve been experiencing this particular problem with Dropbox for over four years. With the renewed comments on this thread, dropbox support did reach out to me.  Tier 1 spent time collecting a lot of data, including screenshots and video of the problem occurring in real time. I provided detailed information on how the problem occurs.  They then sent me to tier 2 where the tech immediately blamed the problem on Apple and closed the ticket.  It’s clear that this problem will never get fixed so if you’re monitoring this thread holding out hope, I hate to be the bearer of bad news. You might as well go somewhere else. For what it’s worth, OneDrive, iCloud, and Google Drive all work fine… none of them experience this problem.  I will be moving away from Dropbox not only because of the problem, but even more because of the way support handled this.  Without good customer support, tech products are useless.  

    Happy computing.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi there skifanatech & jonbader, sorry to hear you're having issues with this.

     

    Would it be OK if we reach out via email to have a further look internally at this point? 

  • skifanatech's avatar
    skifanatech
    Helpful | Level 6
    3 years ago
    Sure. Feel free to contact me. I’d love to find a solution.
  • jonbader's avatar
    jonbader
    Helpful | Level 6
    3 years ago
    Yes of course. No problem
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey both! I just sent you an email, and I'll be happy to see you there.

     

    Thanks a bunch! 

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