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Forum Discussion
Dmkiz
3 years agoExplorer | Level 4
Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.
First, I have tried a number of times to add Dropbo...
Megan
Dropbox Staff
Hello all, happy Friday!
I just reached out to you via email, and I'll be happy to see you there.
Cheers!
skifanatech
3 years agoHelpful | Level 6
For what it’s worth, I have the exact same problem. It has been driving me nuts for over a year. It happens with the Files app, iOS email, Adobe Acrobat, and office 365 apps. It happens on my new iPad Pro, my old iPad, and my iPhone. It has happened across the last year‘s worth of iOS updates. The only way I have found to restore the connection manually is to close both the Dropbox app as well as the app trying to access Dropbox and then restart the device. It will usually reconnect at that point. The frequency of the disconnects seems to be getting faster making it harder and harder to use dropbox as a storage platform.
I hope dropbox support is looking at this considering it appears to be a widespread and long ongoing problem. Unfortunately, it has become such a hindrance that I am starting to make plans to convert from dropbox to Google drive which does not have the problem.
- Megan3 years agoDropbox Staff
Hi skifanatech, thanks for posting here today!
Have you tried contacting our Support about this? If so, what is the ticket number reference that you have?
Keep me posted!
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