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Forum Discussion

Nicowegg's avatar
Nicowegg
Explorer | Level 4

Hello

 

I have the exact same problem, both on my iPad (Pro 5th gen) and iPhone (12 mini), both running iOS 15.5.

 

The problem started one year ago, on the iPad ne the iPhone when I reluctantly upgraded them from the antiquated iPad Air 2 and iPhone SE, both running some version of iOS 14. The irony being that since this switch, my workflow has diminished because of that Dropbox issue.

 

I have tried deleting the app completely, and reinstalling it and desynchronising my Dropbox account from File. Nothing helped. I took the devices to an Apple Store, they ran a diagnostic but it came back clear. 

I saw that multiple people in this feed were contacted directly by mail, and have since vanished. I assume a fix must have been found. Care to share ? 🙂

 

MissPaulette's avatar
MissPaulette
Helpful | Level 6
3 years ago
No Nicowegg, they have not resolved the problem yet. They asked if it is okay to contact me via email, but never followed up.

Kindest regards,
Paulette

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