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Forum Discussion
Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.
First, I have tried a number of times to add Dropbo...
Sure no problem
Hello
I have the exact same problem, both on my iPad (Pro 5th gen) and iPhone (12 mini), both running iOS 15.5.
The problem started one year ago, on the iPad ne the iPhone when I reluctantly upgraded them from the antiquated iPad Air 2 and iPhone SE, both running some version of iOS 14. The irony being that since this switch, my workflow has diminished because of that Dropbox issue.
I have tried deleting the app completely, and reinstalling it and desynchronising my Dropbox account from File. Nothing helped. I took the devices to an Apple Store, they ran a diagnostic but it came back clear.
I saw that multiple people in this feed were contacted directly by mail, and have since vanished. I assume a fix must have been found. Care to share ? 🙂
- No Nicowegg, they have not resolved the problem yet. They asked if it is okay to contact me via email, but never followed up.
Kindest regards,
Paulette - Megan
Dropbox Staff
Hello all, happy Friday!
I just reached out to you via email, and I'll be happy to see you there.
Cheers!
- Hi all. I have had some email contact from dropbox out this issue we are all having. Unfortunately it has been a very predictable interaction with dropbox basically passing the buck to apple and not taking any responsibility for the issue. I pointed out that it could be an apple and Dropbox issue but that dropbox as a platform would stand a better chance of getting apple to cooperate than us as single end users. No luck as yet with getting them to do anything constructive.
For what it’s worth, I have the exact same problem. It has been driving me nuts for over a year. It happens with the Files app, iOS email, Adobe Acrobat, and office 365 apps. It happens on my new iPad Pro, my old iPad, and my iPhone. It has happened across the last year‘s worth of iOS updates. The only way I have found to restore the connection manually is to close both the Dropbox app as well as the app trying to access Dropbox and then restart the device. It will usually reconnect at that point. The frequency of the disconnects seems to be getting faster making it harder and harder to use dropbox as a storage platform.
I hope dropbox support is looking at this considering it appears to be a widespread and long ongoing problem. Unfortunately, it has become such a hindrance that I am starting to make plans to convert from dropbox to Google drive which does not have the problem.
- Megan
Hi skifanatech, thanks for posting here today!
Have you tried contacting our Support about this? If so, what is the ticket number reference that you have?
Keep me posted!
- Walter
Hi there again.
I can see on here and in other various forums that there is many having this same issue across the files app and Dropbox. Have there been concluded on anything or is there any quickfix in place at this point. This absolutely disrupt my work flow and I am starting to question if dropbox is the right solution. I have been a dropbox subscriber for a lot of years almost since the very start.
- This problem has plagued me for multiple years and is still a problem. It’s happened across multiple iOS releases (14, 15, and now 16), both of my Apple devices (iPhone, iPad) multiple versions of those devices (XR, 13 pro, gen 3 &4 iPad Pro), and across multiple integration apps including those provided by Microsoft, adobe, Apple, and any other third-party app that accesses dropbox files. The only common key that I can find is dropbox. The problem appears to be very random but regularly occurring. I have stopped using Dropbox for all of those activities and have been slowly moving towards One Drive. (Anytime I experience the problem with Dropbox, Google and One Drive both work fine and I’ve never seen this happen with either of those.). Hope you eventually have a better outcome but I wouldn’t expect this problem to be resolved anytime soon.
