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jonbader's avatar
jonbader
Helpful | Level 6

Yes - I have the very same issue with Dropbox dropping out of connection through the files app on my IPad Pro 5th gen (IOS15.4.1). All I can say is that the previous contributors to this thread have described the problem accurately and I have nothing further to add except to add my voice to those that need to get this issue fixed as soon as possible as it is an annoying glitch that causes a significant impact on productivity on the iPad which on the whole is a great tool. It must be a APPLE/Dropbox protocol issue as the stand alone Dropbox app does not experience any dropouts - only through files.  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey all, happy Wednesday! 

 

Would it be okay for me to reach out via email, in order to investigate this more closely? 

 

Keep me posted. 

  • MissPaulette's avatar
    MissPaulette
    Helpful | Level 6
    3 years ago
    Please feel free to reach out via email Megan.

    Paulette
  • jonbader's avatar
    jonbader
    Helpful | Level 6
    3 years ago

    Sure no problem

    • Nicowegg's avatar
      Nicowegg
      Explorer | Level 4
      3 years ago

      Hello

       

      I have the exact same problem, both on my iPad (Pro 5th gen) and iPhone (12 mini), both running iOS 15.5.

       

      The problem started one year ago, on the iPad ne the iPhone when I reluctantly upgraded them from the antiquated iPad Air 2 and iPhone SE, both running some version of iOS 14. The irony being that since this switch, my workflow has diminished because of that Dropbox issue.

       

      I have tried deleting the app completely, and reinstalling it and desynchronising my Dropbox account from File. Nothing helped. I took the devices to an Apple Store, they ran a diagnostic but it came back clear. 

      I saw that multiple people in this feed were contacted directly by mail, and have since vanished. I assume a fix must have been found. Care to share ? 🙂

       

      • MissPaulette's avatar
        MissPaulette
        Helpful | Level 6
        3 years ago
        No Nicowegg, they have not resolved the problem yet. They asked if it is okay to contact me via email, but never followed up.

        Kindest regards,
        Paulette

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