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Forum Discussion
Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.
First, I have tried a number of times to add Dropbo...
I’ve been having the same issues. I use Numbers spreadsheet and save files in Dropbox. Initially I never had issues but over the last year or so the program will suddenly freeze or I cannot access Dropbox at all (other clouds are fine). This happens both with iPhone and iPad. Laptop seems ok, but I use my iPad at work.
I did notice a message not that long ago stating that Dropbox may no longer be compatible with new iOS updates. Is that true?
Megan
Dropbox Staff
Dropbox StaffHey there, MissPaulette & CeeViewer, I hope you're doing well!
Great job on the initial troubleshooting, it was on point, I can't lie.
What version of the Dropbox app do you have installed on the devices that face this?
One more thing you can try to do is disable Dropbox as a location within the Files app, and then re-enable it. Once you do that, keep me posted on any updates.
Thank you!
Yes - I have the very same issue with Dropbox dropping out of connection through the files app on my IPad Pro 5th gen (IOS15.4.1). All I can say is that the previous contributors to this thread have described the problem accurately and I have nothing further to add except to add my voice to those that need to get this issue fixed as soon as possible as it is an annoying glitch that causes a significant impact on productivity on the iPad which on the whole is a great tool. It must be a APPLE/Dropbox protocol issue as the stand alone Dropbox app does not experience any dropouts - only through files.
- Megan
Hey all, happy Wednesday!
Would it be okay for me to reach out via email, in order to investigate this more closely?
Keep me posted.
- Please feel free to reach out via email Megan.
Paulette
- My Dropbox app is version is 276.2.2, running on iOS ver 15.4.1 (and many previous versions since this problem started). I have disabled Dropbox many many times trying to resolve this.
Thank you for your assistance.I am having the exact same problem on my iPhone 11 iOS ver 15.4.1
- Megan
Hi playzoffs, I hope you're doing well!
Based on your initial post here, it looks like you're using an older OS, compared to what it's out at the moment for iPhone 11.
Would you mind updating your OS, and the Dropbox app on your device -if you're not already using the latest version- and letting me know how that's going to turn out?
Keep me posted!
