We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
BenDBX
Community Manager
Community ManagerHi Everybody,
Thanks so much for reporting this. I've informed our engineering team, who is currently investigating. I'll provide an update here when I have more information!
Regards,
Ben
Ben, do you have any updates on what happened? Have you identified the issue and started working on it? Also, could you please update us on the investigation by the Dropbox engineer, including what they discovered and their next steps?
- BenDBX
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
Hello Ben, it works fine for me, thank you for that.
Our users are also reporting things seem back to normal. Thanks for your help.
The issue was resolved thank you
Everything works normally now, please next time do all your tests before launching new update
