We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

AL ARABY's avatar
AL ARABY
Helpful | Level 5
5 months ago

InDesign will freeze if we try to open files that are online-only

Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue: Whenever we try to open any files, such as InDesign or Photoshop files, t...
Desktop
Sync
Third Party Integrations
Windows
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.

     

    Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!

     

    Ben

brad94's avatar
brad94
Explorer | Level 4

We are having the same problem with Dropbox, the issue started early yesterday. We have reinstalled dropbox and even deleted the dropbox folder and waited hours for all of the files to sync again, there is no option when we right click a file to keep the file offline. Downloading from the web interface is not an option as well as none of the linked assets in an InDesign file will remain linked as all of those files are also inaccessible in our dropbox.


aliwihbi's avatar
aliwihbi
Helpful | Level 6
5 months ago

We face same issue 2 days ago. And till now Dropbox team think no issue

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!