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Forum Discussion

AL ARABY's avatar
AL ARABY
Helpful | Level 5
5 months ago

InDesign will freeze if we try to open files that are online-only

Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue: Whenever we try to open any files, such as InDesign or Photoshop files, t...
Desktop
Sync
Third Party Integrations
Windows
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.

     

    Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!

     

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey aliwihbi, thanks for the additional info.

 

In the second screenshot, no right-click options appear on your Dropbox files at all, which indicates that the app is running correctly.

 

Can you try simply reinstalling the Dropbox app (without uninstalling it), to see if that helps?

aliwihbi's avatar
aliwihbi
Helpful | Level 6
5 months ago
First, you didn't answer my question: Did Dropbox perform any updates two days ago?

Second, how can you say Dropbox is working normally in img2 when, right clicking any file in Dropbox, it should show options like view online, make available online, and make available offline,but thats not the case in img2

How can you claim it's functioning normally when we have to quit it constantly for it to work as shown in img3?

Could you please escalate our issue to higher-level support?
  • Nejc_R's avatar
    Nejc_R
    Helpful | Level 5
    5 months ago

    Yes, there was an update on june 26th (version 202.4.5551) and since then I'm having the same problem.

    I'm running all files offline only with selective sync to conserve on my hard drive yet having freezing as soon as I open Indesign. Opened ticket and I'm probably not the only one so they have to acknowledge a bug in that version but their "have you tried turn it off and on again?" demeanor is starting to piss me off.

    I'm working on Win10 OS that also received a new update on the same day but lots of people has problem instaling it (yes, me too) so there might be some corelation with that.

    And Dropbox if you read that, for the love of god LET US ROLL BACK TO THE OLDER VERSIONS UNTIL YOU SOLVE PROBLEMS IN NEW VERSIONS.

    • aliwihbi's avatar
      aliwihbi
      Helpful | Level 6
      5 months ago
      We face same issue here. And till now Dropbox team think no issue, roll back the older version
      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        5 months ago

        Hi Everybody,

         

        Thanks so much for reporting this. I've informed our engineering team, who is currently investigating. I'll provide an update here when I have more information!

         

        Regards,

        Ben

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