Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
I'm sending a document for signature. On the "place fields" screen I've placed my fields. But the "next" button will not light up and become clickable. It remains grey and inert. Help! How do I progress to the next screen to send my document?
I solved the problem by sending the document to each person in the group individually. I don't know why I was having trouble sending it to a group, so that's a workaround rather than a solution. But thanks for your note!
Hi @Greg Forster, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I solved the problem by sending the document to each person in the group individually. I don't know why I was having trouble sending it to a group, so that's a workaround rather than a solution. But thanks for your note!
i'm attempting to send a template (6 documents) to prospective clients to sign to hire me at their attorney and cant' get the next button to appear after ive inserted thier name and email address
@timmalloy, did you also try Jay’s suggestion above?
If this still doesn’t work, I’d like a screenshot of what you’re seeing (just make sure you’ve masked any personal info that may be showing).
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
i sent the screen shot to nancy this morning
Hey @timmalloy, there doesn't seem to be a screenshot attached in this thread.
I also checked and it doesn't seem to be on a different thread either. Where did you attach the screenshot exactly?
Do you notice this behavior on multiple browsers too?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
i ttached it to an email to community@dropboxforum.com
I'm afraid that wouldn't work @timmalloy.
You should be able to attach it here, using the camera-like icon when trying to respond back to us.
Can you give this one a go?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!