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Greg Forster's avatar
Greg Forster
New member | Level 2
2 years ago

I'm trying to send a document for signature and it won't allow me to progress beyond "place fields"

I'm sending a document for signature. On the "place fields" screen I've placed my fields. But the "next" button will not light up and become clickable. It remains grey and inert. Help! How do I progr...
Dropbox Sign
  • Greg Forster's avatar
    Greg Forster
    2 years ago

    I solved the problem by sending the document to each person in the group individually. I don't know why I was having trouble sending it to a group, so that's a workaround rather than a solution. But thanks for your note!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

I'm afraid that wouldn't work timmalloy. 

 

You should be able to attach it here, using the camera-like icon when trying to respond back to us. 

 

Can you give this one a go? 

timmalloy's avatar
timmalloy
Explorer | Level 3
10 months ago

this is the screen shot i took where i am stuck

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey timmalloy, can you please clarify how many signatures you've used so far and what plan you are on?

     

    Could you also try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

  • timmalloy's avatar
    timmalloy
    Explorer | Level 3
    10 months ago

    i assume i am on the entry level and probably need to upgrade now that i'm using this product more . 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi timmalloy, you can check your account's subscription here, and let me know.

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