I'm trying to send a document for signature and it won't allow me to progress beyond "place fields"

[Greg Forster]

I'm sending a document for signature. On the "place fields" screen I've placed my fields. But the "next" button will not light up and become clickable. It remains grey and inert. Help! How do I progress to the next screen to send my document?

[Jay]

Hi @Greg Forster, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

[Greg Forster · Accepted solution]

I solved the problem by sending the document to each person in the group individually. I don't know why I was having trouble sending it to a group, so that's a workaround rather than a solution. But thanks for your note!

[timmalloy]

i'm attempting to send a template (6 documents) to prospective clients to sign to hire me at their attorney and cant' get the next button to appear after ive inserted thier name and email address

[Nancy]

@timmalloy, did you also try Jay’s suggestion above? 

If this still doesn’t work, I’d like a screenshot of what you’re seeing (just make sure you’ve masked any personal info that may be showing).

[timmalloy]

i sent the screen shot to nancy this morning 

[Megan]

Hey @timmalloy, there doesn't seem to be a screenshot attached in this thread. 

I also checked and it doesn't seem to be on a different thread either. Where did you attach the screenshot exactly? 

Do you notice this behavior on multiple browsers too? 

[timmalloy]

i ttached it to an email to community@dropboxforum.com

[Megan]

I'm afraid that wouldn't work @timmalloy. 

You should be able to attach it here, using the camera-like icon when trying to respond back to us. 

Can you give this one a go? 

[timmalloy]

this is the screen shot i took where i am stuck