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Forum Discussion
Getting an error when editing a Word file via Android app
In using the Dropbox android app, every time I edit a doc with word and attempt to save, I get a message which recycles endlessly, 'looking for 365 account.' And then there are 3 pages of adds for Microsoft 365. I have a 365 account, but it is not recognized. I can work around this, but it is a pain.
- Jay
Dropbox Staff
Hi @dluptonmd, thanks for bringing this to our attention.
Just for clarification, are you opening the Dropbox app first, and then attempting to edit a Word file via the app, which would then open the official Word app?
Are you on a stable WiFi connection, or using cellular data?
This will help me to assist further!
- Yes. Opening the Dropbox app first and editing Dropbox file with word 'always.'
- Jay
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Could you also try uninstalling and reinstalling the Word app as well?
