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Forum Discussion
dluptonmd
11 months agoCollaborator | Level 9
Getting an error when editing a Word file via Android app
In using the Dropbox android app, every time I edit a doc with word and attempt to save, I get a message which recycles endlessly, 'looking for 365 account.' And then there are 3 pages of adds for Mi...
dluptonmd
Collaborator | Level 9
Yes. Opening the Dropbox app first and editing Dropbox file with word 'always.'
Jay
11 months agoDropbox Staff
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Could you also try uninstalling and reinstalling the Word app as well?
- dluptonmd11 months agoCollaborator | Level 9I did, twice. I also uninstalled and reinstalled Dropbox.
- Jay11 months agoDropbox Staff
It sounds like there might be an issue with the Office app, since you don't need a 365 subscription to edit Word files via Dropbox, and the message is relating to their subscription service.
Have you tried contacting Microsoft support for further assistance on this matter?
- dluptonmd11 months agoCollaborator | Level 9Yes and they say it's a Dropbox issue! I don't know why I'm getting this message-advertisement but I am. I think it's a Dropbox problem because I don't have issues with word in other apps, including onedrive. And frankly, the Dropbox app, in general, is misbehaving. The recent docs list is completely messed up. But that's an issue for another day. Thx
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