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Re: dropbox android app misbehaving

Getting an error when editing a Word file via Android app

dluptonmd
Collaborator | Level 9
‎01-05-2024 04:25 AM

In using the Dropbox android app, every time I edit a doc with word and attempt to save, I get a message which recycles endlessly, 'looking for 365 account.' And then there are 3 pages of adds for Microsoft 365. I have a 365 account, but it is not recognized. I can work around this, but it is a pain.

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dluptonmd
Collaborator | Level 9
‎01-11-2024 05:35 AM
Can you send me instructions as to how to change the computer sign-in and match it to the phone sign in? Thx.
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Jay
Dropbox Staff
‎01-11-2024 05:58 AM

This article should help with the steps on logging out and into the correct account.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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dluptonmd
Collaborator | Level 9
‎01-11-2024 06:06 AM
thx. I'll attempt to coordinate accts.
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