Integrations
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In using the Dropbox android app, every time I edit a doc with word and attempt to save, I get a message which recycles endlessly, 'looking for 365 account.' And then there are 3 pages of adds for Microsoft 365. I have a 365 account, but it is not recognized. I can work around this, but it is a pain.
I understand, @dluptonmd , thanks for checking.
Can you also send us a screenshot of the error, so we can have a visual?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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If you're on your phone, you'll need to request the desktop version of the site to see the upload button for the screenshot, @dluptonmd .
Thanks in advance!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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still need help with this issue. Can't believe I'm the only person having this issue?! I tried registering the serial number of my phone at my 365 account, but it won't accept it. Only seems to recognize a registered computer. Thx.
Hi @david u.4, it seems like you might have a second Dropbox account since you also messaged us under the username @dluptonmd.
Regarding your query, since we're not experiencing any other users with the same behavior, we can only recommend contacting Microsoft support, since their app is making this prompt, not the Dropbox app.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Let me know what they say regarding this matter.
When it comes to the username, this means that you signed into a different Dropbox account on your phone to post your comment, when compared to the one on your desktop. There is a small possibility that this could be related to what you're experiencing.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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