Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
In using the Dropbox android app, every time I edit a doc with word and attempt to save, I get a message which recycles endlessly, 'looking for 365 account.' And then there are 3 pages of adds for Microsoft 365. I have a 365 account, but it is not recognized. I can work around this, but it is a pain.
Hi @dluptonmd, thanks for bringing this to our attention.
Just for clarification, are you opening the Dropbox app first, and then attempting to edit a Word file via the app, which would then open the official Word app?
Are you on a stable WiFi connection, or using cellular data?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Could you also try uninstalling and reinstalling the Word app as well?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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It sounds like there might be an issue with the Office app, since you don't need a 365 subscription to edit Word files via Dropbox, and the message is relating to their subscription service.
Have you tried contacting Microsoft support for further assistance on this matter?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Are you only getting this for Word files, or does it occur for Excel files as well?
What plan do you currently have according to this page?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Sorry to jump in here, @dluptonmd .
If you open the Word app, and tap on the folder icon, do you see Dropbox as an option to choose files from?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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