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Forum Discussion

Lung's avatar
Lung
Explorer | Level 4
7 months ago

Excel files don't open on my phone even if when I allow access.

Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open...
App integrations
Error Messages
Microsoft
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Lung - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let me know how it goes?

 

Thanks!

  • Lung's avatar
    Lung
    Explorer | Level 4
    7 months ago

    I am using an ISO  Microsoft Office in my IPAD and IPhone

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Lung, does this happen with all of your Excel files, or some specific ones? 

       

      When did this start happening? 

      • Lung's avatar
        Lung
        Explorer | Level 4
        7 months ago

        It happens to all my Excel files.  It starts recently 

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