Dropbox unstable in iPad OS Files App.

[VinceM50]

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the Dropbox via the files app, it crashes the app and for the next 4 to 5 minutes if I click on drop box via the files app it just doesn’t load.

Apple has confirmed this is a Dropbox issue (I raised it with them first), and I have not been able to crash the application(s) using Google Drive via files in the same way. 

Can anyone help?

[Simonmr]

I had the problem occur in the past when just working in a file stored in Dropbox on my iPad. So bit of a different issue I guess. Both are very frustrating though!

[Hannah]

Hey @flaviomuff, sorry to see you're having trouble with this.

Do you mind if we reach out to you via email, so we can investigate this internally?

[flaviomuff]

sure! do you have my email?

[Hannah]

Yes, no worries! I just emailed you, so make sure to get back to me, when you have a chance.

[mirismile]

I've got the same problem as everyone else. Can you please help me solve it?

[superuser]

Nobody at Dropbox seems to care.

How would anybody give money for a service like this? 

[Megan]

Hi @mirismile, how are you today?

Can you walk me through the steps that you take when this behavior happens? Are you trying to share content from the Files app, and vice versa or do you follow a different route? 

If you could also let me know which OS you're using, along with your Dropbox version of the app, that'd be amazing.

Let me know! 

[mirismile]

Hi Megan, of course: I have to reboot my iPad which is currently running on OS 16.2 (20C65). Then Dropbox in the Files app will work for editing approximately four .jpgs and then it will freeze and I need to reboot again. Dropbox is on version 310.3.2.

Thanks for your help!

[Nancy]

@mirismile, did you start having this issue after an upgrade perhaps?

Also, have you tried to clear the Dropbox app’s cache, uninstall it, restart your device and then, reinstall the mobile app once again?

[Dragon Personal Management]

For some background This has been going on for months in fact over a year I think and many people have tried rebooting reinstalling re-everything. Nothing works in my mind this is a problem between Apple and dropbox. This doesn’t happen if you just use dropbox app to access files on its own and it doesn’t happen if you just use the Apple‘s file app on its own say on iCloud files and not accessing dropbox. Therefore there is some sort of demon that runs sitting between files app and dropbox and when you access dropbox through or via the Files app this is when the problem occurs it doesn’t matter what you do it will always occur eventually. many users have now experienced it. I have stated this on multiple occasions. Unfortunately neither Apple nor dropbox seem keen to do anything about it.
Unfortunately, if you want to say attach multiple documents to something that Apple uses for say Safari or another website or anything else you will encounter the problem because you are accessing your files through the files app going to dropbox and that causes the problem.
I have tried many ways to resolve the problem. The quickest and simplest is to reboot which instantly solves the problem. The reason for this is that it will reset anything that is running. One other tell-tale thing which is very interesting is once dropbox has failed. If you try and access it via the Files app you will see you cannot when you press on dropbox absolutely nothing happens you can see no files. However if you then close the Files app and open the Dropbox app, you can see all your files there for the problem is definitely accessing dropbox via the iOS files app.