Dropbox unstable in iPad OS Files App.

This problem occurs every day for me. I am now so used to it that I have a button on my iPad which I click on the screen which automatically reboots the iPad. This always solves the problem. This points to - I believe….as I said in previous posts there’s something running in the background that falls over and  dropbox fails -this cab  always be checked by attempting to use dropbox THROUGH the Files app. You will find when you click on it nothing happens. However if you use the native Dropbox app you can see and use the files…. it affects any app using dropbox VIA the files app. So for example, the last time I was trying to open a iOS pages file using recents, the file which was stored in dropbox would not open just spinning circle yet soon as I have rebooted everything works perfectly again and this is always the case on whatever device I’m using I have 4  different iPads and phones all are the same. Reboot always resolves the problem. However, this is not a solution Apple and dropbox need to talk to each other. I continue to wait for that momentous event… I won’t hold my breath 😉

Thanks, very well summarized! I can confirm it too.

This bug has been there for (at least) over a year now and no update of ipados nor Dropbox ever changed anything! 

Good point and In fact I raised this after prob 6-10 months of struggling so I reckon this issue has existed for 2 years and they def know it exists you can easily reproduce it just use DB on any IOS device and it will show within a matter of 20 mins if you are using it regularly - I thought it was just me at first as Google of issue did not throw up much….but looks like anyone that uses DB and any app that access DB via IOS Files will face the issue.  

same issue here. But even when I reboot the iPad, the dropbox is unusable in files. I just tried to open a file...and while rebooting allowed me to see it, there's no way to download it or open it. Just frozen. This extends to apps beyond files: pdf expert also loses annotations to things stored in dropbox. really a shame. 

totally agree. it‘s a chicken or egg problem.

i am in contact with an engineer from apple. trying to capture the issue when it happens so they can check the logfiles for those timestamps.

keep u posted. 

f.

Same problem happens for me for at least a year. Why is this not fixed already?

Update - so I tried the cashe delete and reboot and reinstall process and it crashed with 5 mins unfortunately I have had to reboot 3 times so far today just to upload files in various apps (doing work on my finances for impending tax year end !) I now have created a reboot button on the accessibility features of iPad, so I can just click on the accessibility icon and one of my options is reboot as I have to reboot so often. This problem occurs on all my devices so it has nothing to do with my iPad.! it also happens on my wife’s as well. She also has different iPads and iPhones to me what I can’t understand. Is why Apple and dropbox clearly don’t have discussions with each other because to be honest give somebody an iPad store a few files in your dropbox folder work as normal within an hour you’ll see the problem, in fact, if you were to store say 20 files and try to upload them to any app Eg we transfer this issue  will soon show its head …..very easy for dropbox to see what’s going on and indeed Apple be nice if one of these two companies picked up the baton  but two years into this I’m not holding my breath …. I am sure that support will  continue to suggest  - delete and reinstall then reboot  along the way lol BUT  if anyone out there HAS worked using dropbox on an IOS device without getting the freeze issue or the circle of doom endlessly - would love to hear any tips 🙂 and thanks everyone for all the attempts so far !  We will get there ! You are not alone trust me I am as frustrated as everyone else here 🙂