Dropbox unstable in iPad OS Files App.

[VinceM50]

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the Dropbox via the files app, it crashes the app and for the next 4 to 5 minutes if I click on drop box via the files app it just doesn’t load.

Apple has confirmed this is a Dropbox issue (I raised it with them first), and I have not been able to crash the application(s) using Google Drive via files in the same way. 

Can anyone help?

[kylewrep]

I'm having the same issue, I just sent a support email and received Ticket #16522743 . 

[Nancy]

Thanks for sending over your ticket number, @kylewrep.

I’ve left an internal note, so that our support may get back to you as soon as possible. 

I wish you a great weekend ahead!

[D4n1]

I’m experiencing the same issue. On ipad pro, the files app freezes when opening dropbox files. Very annoying! Is there any news? 

[Megan]

Hi @D4n1, welcome to our Community! 

Would it be okay for me to reach out via email, so we can have a closer look into this? 

Let me know! 

[RSukie]

This has been going on for over 6 months with more and more people having to deal with this problem and there seems to be little in the way of effort to actually fix it other than asking people to submit cases. I personally ended up moving to use iCloud for my needs as it works ALWAYS. However as my team continues using Dropbox, I end up having to copy anything over from Dropbox to iCloud using my PC so I can reliably access it from my iPad. The Dropbox integration with the Files app is clearly broken and anyone can reproduce the problem in a matter of a minute or so by loading files. Please get it fixed!

[D4n1]

Sure!

[Megan]

Happy Monday @D4n1! 

I just sent you an email, I'll see you there. 

Have a great week ahead! 

[AM1981]

hi.  I have been trying so many things to solve this same issue.  I have read multiple threads with people having the same problem.  

No one seems able to fix it.  

When i speak to Dropbox direct they don’t have a solve either.  

ANyone able to help/

[Nancy]

Hi @AM1981, I’m sorry to hear about this. 

Since I understand that you may have been in touch with our support, do you mind sending over your ticket number, so that I can take a look? 

Also, can you please clarify what’s the exact OS version that you’re running on your iOS device? 

Thanks!

[AM1981]

#16159616

iOS 15.4.1