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Forum Discussion

VinceM50's avatar
VinceM50
Helpful | Level 6
4 years ago

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
App integrations
Mobile
Mobile App
Sync and upload
Third Party Integrations
  • rhut's avatar
    rhut
    10 months ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi AM1981, I’m sorry to hear about this. 

 

Since I understand that you may have been in touch with our support, do you mind sending over your ticket number, so that I can take a look? 

 

Also, can you please clarify what’s the exact OS version that you’re running on your iOS device? 

 

Thanks!

AM1981's avatar
AM1981
Explorer | Level 4
3 years ago

#16159616

iOS 15.4.1

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for sending over your ticket number! I appreciate it. 

     

    Can you let me know if you also cleared your mobile app’s cache, before reinstalling it? You should be able to do this via the app’s settings. 

     

    Besides that, I’d like you to send me the Dropbox app’s version that should be showing on the same page.

    • AM1981's avatar
      AM1981
      Explorer | Level 4
      3 years ago

      280.2.2

      I have cleared cache

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey AM1981, sorry to jump in here and happy Friday!

         

        Would you mind letting us know what troubleshooting steps you've already tried?

         

        Like, have you tried to uninstall the Dropbox app, restart your device and then reinstall it?

         

        Have you made sure that you have enough free memory on your device? The Dropbox app needs about 500 mb of free memory to work correctly.

         

        What else did you try on your end?

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