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Forum Discussion
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
No, I was logging in remotely yesterday but I am onsite on the same computer today and still can't get it to connect. There should be nothing in the cache since this is a brand new computer to me and so I haven't done anything on it yet, but I will try that and another browser anyway and let you know what happens... Actually the whole point is I am trying to sign in on the chrome browser since that is what I use most so how is signing in to a different browser going to help?
I just tried my recovery words again (which I was able to access on my iphone so I know they are correct) and I got this...
Walter
Dropbox Staff
Dropbox StaffI see, thanks for the additional information BetsyR
Since you'd like to use Chrome to do this, i'd suggest making sure that you're running the latest version and that you're not using any browser extensions that might be interfering.
If your browser is up to date and the issue persists, please let us know here and we'll reach out via email to investigate further.
I'm having the same issue on Firefox. On my macbook pro.
- Jay
Hi billiejjackson, have you tried the steps in the thread above to try to resolve the issue you're experiencing?
This has been discussed for more than a year and still no solution?
I got the same issue on Safari Mac OS and I am stuck now- Megan
Hey there, pemagaley!
Can you please follow the steps below, and let me know if they make any difference?
-Open the Terminal app
-Paste the following command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
-Press Enter to run the command
-Restart Safari Hi,
Just tried this but it didn't help
No need, I’ve reset the account and started again. Looking through the community, it looks as though this issue has been around for a while and not been solved. I don’t have that many passwords saved, so it’s not a big issue. But a couple of things could’ve helped:
- users should be asked to create the password recovery file after creating the account. You have to go and find the option. I’ve done it now.
- there should be an easy way to SAVE the password recovery words, not just print it out. Who saves paper these days?
So brand new install of windows, I only had the extension on this machine, so with a drive format,and then reinstall of windows and then firefox, my addon as of now is just the dropbox password manager as it contains all of my logins for my job... but it wants me to click a notification on "firefox windows" zero notifications come up, this is a new install... nothing is blocked or tweaked. so what gives? also the backup passwords I have from the dropbox site it's self are not even valid it tells me. so now the problem is, how to resolve this... as this is mission critical.
