Dropbox Fax caller ID mistaken. How can I change it?

[sjmcroberts]

I ported my number to Dropbox fax and just sent my first test fax to a colleague. Instead of the caller ID showing my fax number (with a local area code), her called ID showed a number with a 206 area code and was labeled a ROBOCALL. how do I fix my caller id??

[Megan]

Hey @sjmcroberts, I hope you're doing well!

I'm not entirely sure this is possible. 

However, I'd like to send your case to our specialized agents, just to see if they have anything more to offer. Would you mind if I send you an email, in order for us to have a closer look into this? 

Keep me posted!

[sjmcroberts]

Of course!

[Megan]

I just sent you an email, I'll be happy to see you there @sjmcroberts!

[sjmcroberts]

I’m sorry I don’t know what your most recent response means??

[Здравко]

Did you check your email spam folder and make sure Megan email doesn't reside there by any chance?

Good luck.