Re: Dropbox attachment in gmail

erlend w. · ‎07-14-2023

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail

Tmdale808 · ‎10-16-2023

Yea, I said the workaround works.... I just want the ORIGINAL way to work... without having to go the :hamburger: route

Stevensimpson · ‎10-16-2023

I missed that. I can't see it being resolved any time soon as it seems sometime that would not be difficult for them to fix, but it's already been months, so for whatever reason it is, they have no intention of getting it resolved.

Chuck C.9 · ‎10-17-2023

Having same issue on S23 Ultra and Tab S7 FE. Just started today. Fully updated on Playstore on both devices. Please advise.

Walter · ‎10-17-2023

Hey @Chuck C.9, sorry to hear about this.

Could you let us know the OS version of your device and the version of the Dropbox mobile app installed there as well?

Also, could you clarify what happens when you tap on the attach button within Gmail and select Dropbox?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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SM119 · ‎10-25-2023

I cannot attach any files to my emails from dropbox. I'm using a pixel 6 pro and Gmail.

Hannah · ‎10-25-2023

Hey @SM119, sorry to hear about this.

Have you tried clearing your Dropbox cache, to see if that helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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SM119 · ‎10-25-2023

Yes I have. This occured after a phone update. Now I cannot upload to any app directly from Dropbox. I have to save files and images to my phone and then upload.

Hannah · ‎10-25-2023

Thanks for the update here, @SM119.

Can you check that you're on the latest version of the Dropbox app, and that you have at least 500 mb of free storage on your phone for the app to work correctly as well?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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SM119 · ‎10-25-2023

Yes and yes

oceanstar · ‎10-26-2023

All of the sudden, when I open my Gmail in my Android mobile, I can't attach files from Dropbox.

I worked before, and now it does'nt.

Maybe because of the last Andriod update..

Does anyone know how can I solve this?

Thanks.

Re: Dropbox attachment in gmail

'Can not upload the file' error when attaching from Dropbox to Gmail on Android