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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Hannah
Dropbox Staff
Dropbox StaffHey SM119, sorry to hear about this.
Have you tried clearing your Dropbox cache, to see if that helps?
Yes I have. This occured after a phone update. Now I cannot upload to any app directly from Dropbox. I have to save files and images to my phone and then upload.
- For a brief moment the attachment shows successful then it disappears and says failed. That's it. Nothing to screenshot unless you're the flash.
- I using the Gmail app on my Pixel 6A phone. I hit the little paper clip in the email and go to the drop box option, search for a folder and then find the file and click on it. The file briefly shows up underneath the body of the text in the Gmail app and then says "cannot attach file". I can go to the Dropbox folder and share to the Gmail app. However, I cannot keep the same thread in the Gmail going because I cannot attach files from Dropbox when needed. I hope this helps. Thank you.
- Right now it's a "He said, She said" battle. Dropbox blames Gmail who blames Samsung who blames Adobe. Someone needs to just take the bull by the horns and do the Right Thing for the customer, and no one will until it starts hurting their reputation or their sales.
- Yes and yes
- What this person said. It's the Gmail app.
- Walter
Hi all, I just wanted to mention that the team are aware and looking into this.
In the meantime, you should be able to send files via email from the share option in the Dropbox app.
sharing the file, is just tht, sharing the enture file, I just want to share the document. The whole file is not what I want to send. Does anyone have any idea when this will be resolved? It really cuts into my business and time and I am now very weary waiting for resolution.
