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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Hannah
Dropbox Staff
Dropbox StaffHey gogettervj and Me420, thanks for the additional info.
Can we send you an email, so we can look further into this?
Having same issue on S23 Ultra and Tab S7 FE. Just started today. Fully updated on Playstore on both devices. Please advise.
- Walter
Hey Chuck C.9, sorry to hear about this.
Could you let us know the OS version of your device and the version of the Dropbox mobile app installed there as well?
Also, could you clarify what happens when you tap on the attach button within Gmail and select Dropbox?
- I cannot attach any files to my emails from dropbox. I'm using a pixel 6 pro and Gmail.
- Hannah
Hey SM119, sorry to hear about this.
Have you tried clearing your Dropbox cache, to see if that helps?
