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Forum Discussion
Syncing Error with Android App
Hello, for several days I'm experience a syncing error with the Android app. Anything updated from the Android device appears on other connected devices, but not the other way around. Updated files from my home and work computers appear at dropbox.com but not in the Android app. I have restarted my phone several times and removed and reinstalled the Android app. The only way to get files to sync now is to logout and log back in, but I really shouldn't have to do that every time I want to update my to do list from my phone. Please help!
Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way. I thank the staff for their help!
- Walter
Dropbox Staff
Hey PDub81 - sorry to hear you're having issues with this.
Could you let us know your device's OS version and the version of the Dropbox mobile app installed there as well?
Have you tried clearing the app's cache since you first noticed this?
Let us know more and we'll take it from there.
Thanks, Walter. Android 10 and Dropbox app version 368.2.2. I cleared the Dropbox cache in Android settings, which did nothing, but I see that clearing it in the Dropbox app itself does force a fresh sync without logging out, but it still has to be done every time a file has been updated elsewhere.
Also, I tested to make sure this was not just a problem with one particular file. No files are syncing from other devices without logging out and in or else after clearing the cache. Furthermore, and stranger, after clearing the cache, a file can be updated multiple times from other devices and will still sync correctly the first time it is opened in the Android app, but then it will not sync again until the cache is cleared again.
