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Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
2 months ago

Access Blocked: Dropbox's request does not comply with Google policies

So I have started using a new device Galaxy S24 Ultra. I transferred all my details over and opened the Dropbox App. When I choose an Excel file and tried to open it so I could edit it, it asked me t...
Error Messages
Microsoft
Microsoft Office
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Redhotpaddy, I've found this article on the Microsoft support page, can you take a look and let me know if it helps at all?

 

Have you tried reinstalling both apps and/or clearing their cache? 

Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
2 months ago

Hi Megan,

Yes I have uninstalled both apps and cleared the cache and got the same error.

Patrick.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Redhotpaddy, are you having an issue with any file, or is this issue only occurring for Excel files?

     

    Also, do you use the same email address for both Dropbox and Google/Microsoft? 

    • Redhotpaddy's avatar
      Redhotpaddy
      Explorer | Level 3
      2 months ago
      Hi so it seems it's with all microsoft files I.e. word and excel. Yes I I have the same email for both.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the clarification there, Patrick.

         

        Could you maybe try the walk-around that's outlined here and let us know if it helps? 

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