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bamsematt's avatar
bamsematt
New member | Level 2
7 years ago

Dropbox fails to start with Windows 10

Dropbox doesn't start at startup in Windows 10. 
Tried reboot. No luck. 

It's been doing thos for some time and sometimes it does start. But not the last couple of days. 

 

Not listed in services but in Task Manager -> Services but can't be stopped. Thought I'd restart it, but... Does not show up in Notification area. 

What to do?

  • This was happening to me, but I finally found a solution after trying removing and reinstalling, and starting as administrator, neither of which worked.

    In Win10 I went to Windows' "Startup Apps" setting, and lo and behold DropBox was set to "off". I set it to "on", and all is well.

     

  • occamman's avatar
    occamman
    New member | Level 2

    This was happening to me, but I finally found a solution after trying removing and reinstalling, and starting as administrator, neither of which worked.

    In Win10 I went to Windows' "Startup Apps" setting, and lo and behold DropBox was set to "off". I set it to "on", and all is well.

     

    • MattJKing71's avatar
      MattJKing71
      Explorer | Level 4

      Thank you occamman! Simply making sure Dropbox was enabled for StartUp in Win10 settings fixed the issue (without any reinstalling Dropbox). Simple!

    • taavi511's avatar
      taavi511
      Helpful | Level 5

      I have it enabled, windows is tring to load dreopbox, but dropbox does not load itself working, says that is starting and just cloese itself after a little while, there is no crash information or any other report about it and it is in two sepparate computers now.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        Hi there, taavi511!
         
        Could you please send me a screenshot (omitting any personal info) of what the Dropbox icon that’s next to your desktop’s clock reads when you hover over it? Maybe a reboot of your computer might do the trick?
         
        Let me know of any updates! :upside_down:
  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
     
    Hi bamsematt, welcome to Dropbox Community!
     
    In this case, I would suggest you to reinstall the Dropbox software you have currently installed on your computer.
     
    First, make sure you save and quit ALL programs that access files in the Dropbox folder and follow the steps below:
     
    1) Stop Dropbox (If needed):
     
    • Click the Dropbox icon in the system tray at the bottom of your screen.
    • Click on the gear icon in the Notifications panel and select "Quit Dropbox".
     
    2) Uninstall Dropbox:
     
    Keep in mind that if Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.
     
    • Click on the Start button on the bottom left of your screen, and select "Control Panel" (7), or type Control Panel at the Start screen or start menu, and click on it (10, 8).
    • Click "Uninstall a Program".
    • Select Dropbox from the list of programs and click "Uninstall".
     
    3) When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete and then Download and install the newest version of Dropbox here.
     
    Let me know if this helps!
    • taavi511's avatar
      taavi511
      Helpful | Level 5

      I have exactly the same problem, only dropbox shows on notification area. it says starting and after some time starting it just dissapares, I have uninstalled dropbox and installed it agan several times, but still no luck

      • ebernardino's avatar
        ebernardino
        Explorer | Level 4

        Yes. This happens to me. Support responded me saying that there was nothing they could do and cancelled my subscription. For some reason I uninstalled Dropbox yesterday all over and started over. Worked again. I had to pause the sync for half a day and when I started again, same problem. The crashing.

  • antodi's avatar
    antodi
    New member | Level 2

    I had the same problem on Win10, although everything was fine few weeks before. I don't know what happened.

    I solved it without reinstalling Dropbox. What I did was to add Dropbox to the startup routine of the computer using this protocol:

    https://www.wintips.org/how-to-add-a-program-at-windows-10-startup/

    Simply type shell:startup in the command box. Then, instead of moving the program in the startup folder, just create a shortcut to the Dropbox program. For me it was: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe

    Restart your computer and see the magic happen! You should also see Dropbox among your startup apps in the task manager.