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Forum Discussion
"check your internet connection and try again" When trying to share a file?
Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%. Working on a Macbook Pro.
- Lusil
Dropbox Staff
Hi there MarthinGrobler, let's see what we can find.
Are you using the desktop app or the website to share the file?
Could you send me a screenshot of the error message?
Looking forward to hearing back from you!
Same thing is happening to me. Trying to share an editable folder. I get this message. Sending from my MacBook Pro using both the Dropbox app and control clicking on the folder. My internet is working fine. Thanks for any help!
Oh. BTW. This also happens when they try and share the editable folder with me from their Dropbox. I am on a Mac and they are on a PC. Should that matter? Sharing a file works fine.
I did a test with a different Dropbox user (on a Mac) and it works fine. Weird!
First, I double checked the forum, including
- https://www.dropboxforum.com/t5/Dropbox-files-folders/Basics-for-sharing-folders/m-p/296870#M58843
- https://www.dropboxforum.com/t5/Dropbox-files-folders/quot-check-your-internet-connection-and-try-again-quot-When/td-p/463657
Everything is syncing correctly, so I have internet; however, I am trying to "SHARE" a folder with a friend with a gmail account. I'm getting an error
"Check your internet connection and try again"
Dropbox 107.4.443 on Windows 10 and Linux
Same issue on Windows 10 and Linux. I posted
https://www.dropboxforum.com/t5/Dropbox-files-folders/Sharing-connection-error/td-p/463938
Hopefully one thread will give us the correct answer
Same error, whether I share through the Dropbox App or the Finder. I'm running Mac OS Catalina. Can't recall this error before. The e-mail addresses are marked in red highlight and the error "Check your internet connection and try again" appears below the address panel
It works fine in the Dropbox webapp, so it can't be a real internet connection issue, since the same internet connection is used for the App, the Finder and my browser (Safari 14.0).
- Lusil
Hey everyone, thanks for nudging me back and sorry to hear that you're all having trouble with this.
Could you let me know if you're able to share the folder or file using the website?
Also, is this issue happening only with a specific email or domain?
I'm finding that it fails with every e-mail address that I've tried, up to 15 so far.
As I've already noted, I'm one of the ones who can share using the website.
I've checked my System Preferences>Security & Privacy>Privacy and the App has full permission:
Privacy settings Mac OS Catalina
- Lusil
Thanks for letting me know, Righ.
I tested this out from my end, and I'm able to share content using the desktop app. Could you check if the issue persists for you as well?
If it is, let me know the desktop app's version by hovering over the Dropbox icon that's next to your computer's clock.
Previous suggestions (most recent by "Jane") are NOT helpful. I tried removing the sharee, and then re-adding the same email. I received a DropBox error message "Check your internet connection and try again." Huh? I'm ON THE INTERNET, or I wouldn't be able to post this message.
- Walter
Hey all; thanks for your reports on this.
If you're still getting this error when trying to share a folder or file of yours, could you reboot your device(s) and let us know how it goes?
I am having the same issue.
This is the first time I am unable to share a folder with this error.
I have rebooted my computer.
I have tried various internet providers
The time i am waisting on this is costing me time and money.
I have had to look at an alturnative to keep working with the people i needed to share the folders with.
Syncing files are working fine so it is not a problem with dropbox accessing the internet.
The problem must be a Dropbox software bug. Please can this be sorted out ASAP or a solution put forard asap
regards
Storm
Still have the same issue, at least on my Windows 10 machine ... cannot share
Hi Walter,
I provided a detailed reply to your and Lusil's requests with multiple tests. However, the system deleted my reply as spam. I've logged a request for it to be restored, so I'm waiting for a response from the Moderator to that, before I start all over again (!hopefully not). So, the fact that I don't appear to have replied to you, does not mean that I didn't!
Thanks for your patience.
Righ
same problem. fix it
When I invite someone to share a folder, the email address I enter for the person appears in red and there is an error message to check my internet connection and try again. The email address is correct and the internet connection is fine.
I have exactly the same problem.
- Same issue here. When I use the phone up app, I have no problem. It appears to be just on the desktop. Also it seems like I can share with emails in my address book but outside emails I cannot.
I have the same issue when on the desktop, "check your internet connection and try again".
When I go to the web version it simply tells me the person is not part of my dropbox team. I have never had an issue in the past trying to share files with someone outside of my dropbox team.
Please fix this.
I'm having same issue. Have not yet tried to share using web interface. Have rebooted multiple time.
Please fix ASAP!!!Bob
Hello everyone,
At first I would like to apologize if this question is asked before. I searched few pages but couldn't find an answer.
I got the message "check your connection and try again" when I tried to share a folder with non-Dropbox users. Is it an error? And how can I fix it ? If I recall correctly, I can share a folder with a non-Dropbox user and this user needs to register.
I can share with Dropbox users just fine. I also set no-proxy. I use Dropbox on Mac OS.
Thank for viewing, any answers are appreciated.
