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Helpful | Level 7

5 years ago

Solved

Unable to upload a file using Safari

Suddenly, dropbox.com isn't allowing me to upload a file if I'm using Safari as my browser. It works fine using Chrome. Any ideas what's going on?

Alan L.10
5 years ago
Mark --

Fantastic! I fetched and installed the new version of Safari. My uploads to websites are now working as they have in the past.

Thank you!

-- Alan

Daphne
Dropbox Staff
5 years ago
Hello there Mark Siegel, I hope you're having a good Monday so far!

Just to make sure we're on the same page, can you let me know what issue you're running into with uploading via Safari?

Do you not see the option to upload files, or do you get an error perhaps?

Please send over a screenshot if you're getting an error, as the visual is always helpful.

Keep me posted!
- Mark Siegel
  Helpful | Level 7
  5 years ago
  Thanks for your response, Daphne.
  Unfortunately a screenshot won't help! Everything looks normal. I have the regular list of options under "Create new file": Upload files, Upload folder, New folder, New shared folder.
  
  If I click on "Upload files" or "Upload folder", absolutely nothing happens. No error messages at all. Expected behavior would be to get the dropdown menu allowing me to navigate to the file or folder I want to upload, but I never get it. (Both "New folder" and "New shared folder" work normally.) I know I have plenty of storage space left, so that's not the problem.
  
  And, as I said in my original post, if use Chrome to go to dropbox.com, everything works properly. It's only in Safari that it won't work. Now... there was a recent update to Safari in the past week -- Version 14.0.1 -- which I'm currently using, and the problem appeared only after the update. Is it possible the Apple has done something in Safari that Dropbox is no longer compatible with?
  - Mark Siegel
    Helpful | Level 7
    5 years ago
    UPDATE!
    I have discovered that this is not ONLY a Dropbox issue with Safari. It's a problem across multiple web sites with the latest Safari update, 14.0.1 (latest update compatible with the Mojave OS), that it does not allow uploads. On my Gmail account, clicking the "attach" icon does nothing -- just like the Upload files on Dropbox. Doesn't bring up a window to select files to attach/upload. Same with my AOL email account. The "attach" icon doesn't function.
    
    Using Chrome, it's perfectly functional on every web site I've tried.
    
    I just spent 2-1/2 hours on the phone with Apple Support, including talking to a senior advisor. They had me go through every trouble-shooting procedure they could think of, and ultimately we just uploaded a huge system data file to submit to the Apple engineers. I'm betting they'll conclude the same thing, that there's something in the latest Safari update that's disabling the upload buttons. When -- or whether -- they'll get around to fixing it... it's anybody's guess.
    
    Mark Siegel
- Mark Siegel
  Helpful | Level 7
  5 years ago
  Good news!
  
  I just updated to the latest Safari (Version 14.0.3 for Mojave -- could be a different number if you're running a different Mac OS), and the bug is fixed. I just successfully uploaded two files to Dropbox in the old-fashioned way: click on the "Upload" button, and the drop down window will appear to navigate to your files.
  
  The Safari update also appears to be working across websites. The "attach" button in my email servers is working again as well.

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Suddenly, dropbox.com isn't allowing me to upload a file if I'm using Safari as my browser. It works fine using Chrome. Any ideas what's going on?

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Suddenly, dropbox.com isn't allowing me to upload a file if I'm using Safari as my browser. It works fine using Chrome. Any ideas what's going on?

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Unable to upload a file using Safari","moderationData":{"__ref":"ModerationData:moderation_data:472427"},"body":"

Hello there Mark Siegel, I hope you're having a good Monday so far!

\n\n

Just to make sure we're on the same page, can you let me know what issue you're running into with uploading via Safari?

\n\n

Do you not see the option to upload files, or do you get an error perhaps?

\n\n

Please send over a screenshot if you're getting an error, as the visual is always helpful.

\n\n

Keep me posted!

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Hello there , I hope you're having a good Monday so far!

\n\n

Just to make sure we're on the same page, can you let me know what issue you're running into with uploading via Safari?

\n\n

Do you not see the option to upload files, or do you get an error perhaps?

\n\n

Please send over a screenshot if you're getting an error, as the visual is always helpful.

\n\n

Keep me posted!

Thanks for your response, Daphne.

Unfortunately a screenshot won't help! Everything looks normal. I have the regular list of options under \"Create new file\": Upload files, Upload folder, New folder, New shared folder.

If I click on \"Upload files\" or \"Upload folder\", absolutely nothing happens. No error messages at all. Expected behavior would be to get the dropdown menu allowing me to navigate to the file or folder I want to upload, but I never get it. (Both \"New folder\" and \"New shared folder\" work normally.) I know I have plenty of storage space left, so that's not the problem.

And, as I said in my original post, if use Chrome to go to dropbox.com, everything works properly. It's only in Safari that it won't work. Now... there was a recent update to Safari in the past week -- Version 14.0.1 -- which I'm currently using, and the problem appeared only after the update. Is it possible the Apple has done something in Safari that Dropbox is no longer compatible with?

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Thanks for your response, Daphne.

Unfortunately a screenshot won't help! Everything looks normal. I have the regular list of options under \"Create new file\": Upload files, Upload folder, New folder, New shared folder.

UPDATE!

I have discovered that this is not ONLY a Dropbox issue with Safari. It's a problem across multiple web sites with the latest Safari update, 14.0.1 (latest update compatible with the Mojave OS), that it does not allow uploads. On my Gmail account, clicking the \"attach\" icon does nothing -- just like the Upload files on Dropbox. Doesn't bring up a window to select files to attach/upload. Same with my AOL email account. The \"attach\" icon doesn't function.

Using Chrome, it's perfectly functional on every web site I've tried.

I just spent 2-1/2 hours on the phone with Apple Support, including talking to a senior advisor. They had me go through every trouble-shooting procedure they could think of, and ultimately we just uploaded a huge system data file to submit to the Apple engineers. I'm betting they'll conclude the same thing, that there's something in the latest Safari update that's disabling the upload buttons. When -- or whether -- they'll get around to fixing it... it's anybody's guess.

Mark Siegel

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UPDATE!

Using Chrome, it's perfectly functional on every web site I've tried.

Mark Siegel

Good news!

I just updated to the latest Safari (Version 14.0.3 for Mojave -- could be a different number if you're running a different Mac OS), and the bug is fixed. I just successfully uploaded two files to Dropbox in the old-fashioned way: click on the \"Upload\" button, and the drop down window will appear to navigate to your files.

The Safari update also appears to be working across websites. The \"attach\" button in my email servers is working again as well.

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Good news!

The Safari update also appears to be working across websites. The \"attach\" button in my email servers is working again as well.

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Mark --

Fantastic! I fetched and installed the new version of Safari. My uploads to websites are now working as they have in the past.

Thank you!

-- Alan

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Mark --

Fantastic! I fetched and installed the new version of Safari. My uploads to websites are now working as they have in the past.

Thank you!

-- Alan

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