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David661's avatar
David661
Helpful | Level 6
9 months ago

Can't download a file when using Safari on Sonoma

Hello,

 

Since a few week I can't download a file, nothing happen when I click on download.

But, I can download a folder!

So when I need a file I have to download the entire folder witch is very annoying.

 

Ibook, SONOMA 14.1.2, Safari 17.1.2

 

Thank you

David

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  • David661's avatar
    David661
    9 months ago

    hello,

     

    It was the Antidote extension !

    Without it, it's working.

    Thank You.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi David661, thanks for contacting us!

     

    Are you downloading a file from your own Dropbox account when logged in, or is this via a shared link?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Could you try switching browsers to see if this helps?

         

        Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

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