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Forum Discussion

David661's avatar
David661
Helpful | Level 6
10 months ago

Can't download a file when using Safari on Sonoma

Hello,   Since a few week I can't download a file, nothing happen when I click on download. But, I can download a folder! So when I need a file I have to download the entire folder witch is v...
Download
Web
  • David661's avatar
    David661
    10 months ago

    hello,

     

    It was the Antidote extension !

    Without it, it's working.

    Thank You.

David661's avatar
David661
Helpful | Level 6

My own dropbox.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

  • David661's avatar
    David661
    Helpful | Level 6
    10 months ago

    Yes working with chrome

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      As this is working in Chrome, then it means that something in Safari is preventing the downloads. Could you try running it in private browsing mode or without any extensions running to see if this helps?

      • David661's avatar
        David661
        Helpful | Level 6
        10 months ago

        Yes, it's working in private mode.

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