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SC_dev4

Explorer | Level 4

7 months ago

Solved

incorrect 'restricted_content' error from properties endpoints

I'm attempting to call properties/add, remove and update but I'm getting a content_restricted response. I checked the permission of my app thoroughly, and I do havee metadata.write activateeeed. I even weent ahead and generated a new refresh token to make sure I'm generating access tokens with correct permissions enabled. And nothing. When I geenerateed acceeess tokens through the api tester it works. But when I use access tokens generated with my refresh token I get the error. I see others have pointed out very similar problems and support told them there was an actual bug, so I think there's a good chance that I have found a bug here.

E-M
5 years ago
Hi,

The Help Center here: https://help.dropbox.com/files-folders/share/banned-links explains that "If you see Error 429, then the owner of the shared link or file request may have caused too much traffic."

You should probably open a ticket here: https://www.dropbox.com/support

Cheers.

3 Replies

Здравко
Legendary | Level 20
7 months ago
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SC_dev4 wrote:
... I checked the permission of my app thoroughly, and I do havee metadata.write activateeeed. ...
You don't have any issue with the required scope. If the scope was not set, your error would be 'missing_scope' and will inform you about the scope you need to add to be able use particular endpoint. Since that's not the case, don't delve in that direction. The error 'restricted_content' means that you don't have enough access right to the resource you want to modify.
Hope this gives direction.
Greg-DB
Dropbox Staff
7 months ago
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SC_dev4 Здравко is correct; this doesn't indicate a scopes issue. This indicates that your app doesn't have permission to use that template. Note that user file property templates are app-user pair specific. You can't use an access token for one app to access a template that was created with a different app.

You mentioned using both your own app as well as the API Explorer app, which would cause this issue. If you're trying to use a template with your own app, make sure you also created it using your own app.
- SC_dev4
  Explorer | Level 4
  7 months ago
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  Thank you both. Yes, this was in fact the issue. I had originally created my template using the API Explorer. I now created a new template using an access token generated with my refresh token and I can call the properties endpoints successfully.

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incorrect 'restricted_content' error from properties endpoints","moderationData":{"__ref":"ModerationData:moderation_data:790161"},"body":"

SC_dev4 wrote:
... I checked the permission of my app thoroughly, and I do havee metadata.write activateeeed. ...

You don't have any issue with the required scope. If the scope was not set, your error would be 'missing_scope' and will inform you about the scope you need to add to be able use particular endpoint. Since that's not the case, don't delve in that direction. The error 'restricted_content' means that you don't have enough access right to the resource you want to modify.

Hope this gives direction.

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SC_dev4 Здравко is correct; this doesn't indicate a scopes issue. This indicates that your app doesn't have permission to use that template. Note that user file property templates are app-user pair specific. You can't use an access token for one app to access a template that was created with a different app.

You mentioned using both your own app as well as the API Explorer app, which would cause this issue. If you're trying to use a template with your own app, make sure you also created it using your own app.

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Thank you both. Yes, this was in fact the issue. I had originally created my template using the API Explorer. I now created a new template using an access token generated with my refresh token and I can call the properties endpoints successfully.

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