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Forum Discussion
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
I am having this issue as well. Old folders from years ago reappeared today.
And the same here. Folders from 2010/11 are back again. As far as I can see no current files are deleted or changed - just old folders reappearing.
This happened to me as well.. first thought I had been hacked because a folder of old photos (which I was not sure I ever kept) in dropbox reappered.
What is most shocking is that dropbox apparently keep files from 2010.... Will be *really* interesting to see dropbox adress this issue. Right now I feel that I will shut down my account....
Same issue here, apparently related with the latest windows version 17.4.33. This issue is a violent reminder that a file once it gets in the cloud it is never forgotten!
I don't see how this could be related to any Windows version... I have, since deleting those files years ago, re-built completely or replaced entirely every device I have owned... So even if it was a cache file on my local machine, that file is long ago gone... Also, we're talking about large images and other files (Im a photographer), and an IT worker. There is no way that I missed having a single cache file over 4GB in size sitting in my local dropbox folder... Im also in beta on windows on both machines (One Pro, one Home), and the issue has occured. My laptop is currently release 170107...
So there just can't be any way that a local Operating System is at fault for files re-appearing after over 5 years that were deleted from the service... THe only explaination is that Dropbox has lied about storing of our files, and somehow that lie has just now been made public...
