Transcript missing whole sentences for recent audio files

[dorothylaurenc]

I've been using dropbox for a few months with no issues. The transcription function always works great, but a few weeks ago, it just stopped working and now large pieces from my audio file are not included in the transcript. Is this happening to anyone else and can it be fixed? 

[Hannah]

Have you tried the steps provided in the thread so far, @zizo2, to see if they help?

[zizo2]

Hi Hannah, yes I have.

[DBX_Pedro]

Hi @zizo2 ,

I appreciate you bringing up this issue.

Our staff has brought this to our attention internally, and we are now looking into it.

Unfortunately, we do not presently have a deadline for resolution; nevertheless, our crew is working very hard to find a solution.

We sincerely thank you for your patience and understanding at this time.