Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
I just got the following email from Dropbox. The fact is that I made no such deletion, other than putting files offline, which is not the same thing. Is this a Chatbot scam to upgrade?
Hi John,
You recently deleted 11951 files from your Dropbox account. If you want these files back, you can still restore them until 2/3/2024. After that, they’ll be permanently deleted.
These are the files you deleted:
Hey @JohnC2, thanks for reaching out to the Dropbox Community.
Which email address did this email come from? Is it one of our official email addresses?
Have you also checked your account online, to see if you can find those deletions?
You can take a look at your deleted files page and your events page for more info.
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there: I came from no-reply@dropbox.com Apparently I deleted the files on February 1st, 2024. Again, it may be because I moved my photo library to dropbox temporarily to create more space on my HD for a project, then moved them back to my HD. Will dropbox record every move I make regarding my files?
@JohnC2 wrote:
Will dropbox record every move I make regarding my files?
If the files sync'd to Dropbox yes, it does.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!