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i have lost all the files on my PC, but not on smartphone! how can i recover all these files on my PC?
Hey @gerard10, sorry to hear about this.
Are both your desktop app and your mobile app linked to the same Dropbox account?
What do you see when you login to your account on dropbox.com? Do you see your files there or are they missing?
Let me know and we'll go from there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @gerard10! You can try to sign in to www.dropbox.com from your current computer to double check this.
If you go to this page, can you see the same files that you see on your mobile device?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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