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kenny100's avatar
kenny100
New member | Level 2
6 years ago

Spotlight and Search function of Dropbox can't search contents in Numbers file.

Hi, 

Spotlight and Search function of Dropbox doesn't seem to be working fine.

They can't search contents in Numbers file.

For example, one of my Numbers files has "123-4567" content located in Drop box folder. 

If we tried to search "123-4567" through Spotlight or Search function of Dropbox app on Mac we can get nothing for it. 

It is very odd. Once we open and close that file that has "123-4567" they can be found through spotlight and dropbox. But if you reboot your Mac it can't be found. 

It is very serious problem for us. Please check this problem and give us solution.

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  • Mark's avatar
    Mark
    6 years ago

    Dropbox shouldnt be altering spotlight at all - as it has no way of doing so, its an Apple feature.

    Does the same happen to files outside of the Dropbox folder or if Dropbox is not running?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 years ago

    Dropbox shouldnt be altering spotlight at all - as it has no way of doing so, its an Apple feature.

    Does the same happen to files outside of the Dropbox folder or if Dropbox is not running?

    • robint02's avatar
      robint02
      New member | Level 2
      5 years ago

      I have the same problem, and suspect it may be a smart sync issue. It's possible Dropbox may have made certain files and/or folder Online Only so that Spotlight can't see them. Can someone please look into this and suggest a solution?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi robint02, thanks for messaging the Community!

         

        If the file you're trying to search is online-only, then Spotlight wouldn't be able to search it as there won't be any content in the placeholder.

         

        If you're experiencing this while the file is marked as local, and has a green tick on it in Finder, please let me know!

    • MarkBarLev's avatar
      MarkBarLev
      Helpful | Level 6
      3 years ago

      Outside of Dropbox works fine. I know it shouldn't be doing anything related to spotlight, but since the most recent big update, I can't search those files.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey MarkBarLev, sorry to hear about this.

     

    Could you share your ticket ID with us so that we can look it up in our system?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the additional info and the ticket number, MarkBarLev.

         

        I can see that you're already in contact with a member of our team, so make sure to get back to them and they will assist you further.

         

        Have a wonderful week ahead!

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