Permanently delete not working

[CoreZero]

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that window is closed. Screenshot here:

https://www.dropbox.com/scl/fi/3a85joo6jiqv27hddtiu9/SCR-20241004-pagq.png?rlkey=3y02pys3na8c1zws0hg...

Thanks!

Eric

[Walter · Accepted solution]

Hi there @CoreZero - sorry to hear you're having issues with this.

Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

Thanks!

[CoreZero]

Beautiful! So easy when you know what you're talking about! Tried Safari, was using Chrome. Problem solved thank you so much!!!

[jaijai57]

I am having this problem. first in safari, cleared cache, didn't work still
tried Chrome... still not working?? Not sure what else to try.

[Jay]

Hi @jaijai57, are you part of a Dropbox team? Is the file you're trying to permanently delete in personal or shared folder?

Does this occur for any file you're trying to permanently delete?

[jaijai57]

I have tried multiple things, including deleting items that only belong to me deleting everything in the deleted items and trying ones that have been shared with me as well. I realize I’m not trying to really delete those. I just don’t wanna see them anymore.
In any which way I’ve tried it. The same thing is happening.

[Jay]

Could you clarify exactly what happens when you are trying to permanently delete files? A screenshot showing this would help greatly.

[jaijai57]

how do I provide a screenshot? I don't see an option here for that.

[Jay]

Are you accessing the community from a desktop machine? Are you not able to see the camera icon in the reply box, like below? 

Otherwise, you can copy and paste your screenshot in your reply, or use a Dropbox shared link and paste the link here.

[jaijai57]

 when I type in my password I then get this next screen