My Dropbox account was deleted due to inactivity. Can I recover my files?

Camila5

Jay

Hi @Camila5, thanks for bringing this to our attention.

How long ago was it that you previously logged into your Dropbox account, approximately?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Mark

If you've not logged in for over 12 months and the files are deleted for inactivity I'm afraid they are not recoverable 😞

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Camila5

Thanks for the feedback. It was on October 25, 2023

If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

Mark

Is that when it was deleted? If so, no, its too long ago - once they are removed they are removed.

Even paying for an upgrade wont get you more recovery window I'm afraid even if you had an account still.

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camila51

Thanks for the feedback. It was on October 25, 2023

If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

Rich

@camila51 wrote:

It was on October 25, 2023 ... If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

As @Mark stated, if that was when the account was delete, it won't be possible. Once an account has been deleted, it's not possible to recover the files that it contained. Subscribing now will not help.

My Dropbox account was deleted due to inactivity. Can I recover my files?

My Dropbox account was deleted due to inactivity. Can I recover my files?

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